Customer Service Representative

About Timberlink:

Timberlink Australia & New Zealand is a sustainable leading softwood timber products manufacturing and distribution business, employing over 600 people. Our world class manufacturing sites are located close to some of the best renewable plantation pine resources in the world - Bell Bay in Tasmania & Tarpeena in South Australia. Our fit-for-purpose indoor and outdoor plantation pine products are suitable for building new homes, renovation projects and other industrial manufacturing applications including packaging, pallets, and furniture components.

At Timberlink we embrace innovation, and this drives our constant growth. We are currently building two purpose-built manufacturing plants to adjoin our existing facilities at both of our sites. Complementing our already diverse range of products, we will be manufacturing new timber products including cross laminated & glue laminated timber (NeXTimber) and wood-plastic composite decking & screening, expanding our business into new markets in 2023. These products will take Timberlink from being primarily a structural timber manufacturer to a structural engineered timber products and solutions business.

About the role:

We currently have a vacancy for a Customer Service Representative to be a central point of contact for all of our dedicated customers and suppliers across Western Australia.

This permanent, full time role will be located at our Canning Vale office, working 8am - 4pm Monday to Friday and is a key member of the customer service and sales team reporting directly to the State Sales Manager, providing key support and assistance in ensuring the smooth operation of all customer-based functions.

Key responsibilities include:

• Order entry
• Credits
• Customer contact management
• Management of the order bank
• Communication with the manufacturing sites and dispatch teams on order status
• Communication to the sales team on order status
• Relationships with all customers for the state
• Reporting on issues as they arise

Essential personal attributes:

• Customer focused
• Attention to detail
• Proactive, professional and responsible
• Resilient, able to cope with changing market trends
• Excellent verbal and written communication skills
• A willingness to exceed customer expectations
• Works well in a team

Required experience:

• Minimum of 3 years’ experience in a customer service role within a B2B environment
• Experience working with a manufacturing or similar environment preferable but not essential
• Competent in customer service systems and databases.
• Microsoft office suite especially excel and word an advantage

Timberlink is an equal opportunity employer, we encourage all applicants with the RIGHT TO WORK in Australia to apply.

If you would like to know more, or wish to apply for this role, please submit your application including your cover letter and CV to careers@timberlinkaustralia.com.au.

http://www.timberlinkaustralia.com.au/

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